Altogether, the snafu affected the computer systems of tens of thousands of businesses, school districts, university systems and government agencies, costing them thousands of dollars in remediation services and lost productivity time.
The false positive error shut down affected computers, and subjected users to the blue screen of death and an endless reboot cycle. The furious backpeddling on McAfee's part follows in the wake of an significant flaw in an antivirus update April 21, which mistook the Windows XP Service Pack 3 operating system for malware.
The remediation process would also entail an internal scan of impacted customer's IT environment to determine exactly how their hardware and software systems were configured, along with a comprehensive report. McAfee is attempting to pick up the pieces from a wreckage of its antivirus update error by implementing a plan to foot the bill for channel partners to provide remediation and consulting to their affected customers.Ī source close to said that altogether, McAfee planned to fund channel partners to conduct a multitude of remediation services, as well as an up-front health-check, and online and onsite consulting best practices services, which would also include travel expenses and time.Ĭhannel partners initially said they viewed the news of the ambitious sweeping initiative with skepticism.